Nestor Works Watch Store

Returns & Refunds

Rules for returning a faulty or incorrect item, getting a replacement or receiving a refund.

Nestor Works accepts returns only when a problem can be checked and confirmed. We do not accept returns because you changed your mind, feel the size, colour or fit is different from what you expected, or think the product looks different from its photos.

  1. When you can request a return

    1. The product has a fault caused when it was made, and the fault is covered by the brand’s official warranty.
    2. You received a different item from the one you ordered.

  2. What we need to approve a return

    We can only approve a return if all these conditions are met:

    1. Make your return request within 7 days of purchase or delivery.
    2. The product must be unused and still in its original, brand-new condition.
    3. Return the original box, tags, manuals, warranty cards, accessories and any free gifts. All packaging and other materials must be complete and undamaged.
    4. The item must have no wear, scratches, signs of strap use, damage, or signs that someone has opened or changed the product.

  3. Items we cannot accept for return

    1. Final sale items.
    2. Gift cards.
    3. Products ordered specially for you.
    4. Products with engraving or other personal details added.
    5. Clearance items or products marked “No Returns”.
    6. Any product that has been used or damaged.

  4. How to return an item

    1. Contact Nestor Works

      Contact us by email or phone before sending an item back. Share your order number, product details and reason for the return. Include photos or videos that show the problem, if needed.

    2. Pack the product safely

      Include all original parts, packaging and any free gifts. Damage on the way back may mean we cannot accept the return.

    3. Send the product back

      We will give you return shipping instructions after your request is approved. You must pay the return shipping cost. You are responsible if the parcel is lost or damaged on the way back.

    4. We check the item and process the return

      We will check the product when it arrives. If a refund is approved, we will process it within 7 to 10 business days.

  5. When you can receive a refund

    Refunds are available in the cases below. We return the money through the payment method used for your order. Your payment provider may need extra time before the refund reaches you.

    1. A faulty product cannot be repaired or replaced under warranty.
    2. We cannot complete your original order because the item is out of stock.
    3. You received the wrong item and the correct item is not available as a replacement.

  6. When we can replace an item

    Replacements are only available in the cases below. If we cannot offer a replacement, we will issue a refund. We do not exchange items simply because you prefer a different product.

    1. We confirm that the product has a fault caused when it was made, and the same model is available.
    2. You received the wrong item, and the correct model is in stock.

  7. Questions about a return

    You can contact Nestor Works using these details:

    Email: nestorworks1914@gmail.com

    Phone: 091 22 58 306

We want you to shop with confidence at Nestor Works.